Digital help you can trust
Professional support with computers, phones and tablets — in your own home, at your own pace. Over twenty years' experience, brought to your kitchen table. No jargon, no rushing, and no question treated as a silly one.
The first conversation is always free. Ring and describe the problem — if it isn't something I can help with, I'll tell you straight away and point you to someone who can.
- DBS checked
- Fully insured
- Registered with the ICO
- Local, and here to stay
Things I help with every week
If it plugs in, logs in or won't do what it's told, it's probably on this list. And if it isn't, ring me anyway.
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Email that's stopped working
Locked out, full inbox, messages vanishing, or a new address set up from scratch.
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A new phone, tablet or laptop
Set up properly, your things moved across from the old one, and shown how to use it.
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Wi-fi that keeps dropping out
Broadband, routers, black spots upstairs, and getting the telly connected.
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Photos
Getting them off your phone, printing them, sharing them with family, backing them up so they can't be lost.
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Video calls with the family
WhatsApp, FaceTime, Zoom — set up once and written down so you can do it on your own.
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Scams and staying safe
What the dodgy messages look like, what to do if you've clicked one, and how to make your accounts harder to break into.
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Passwords you can actually remember
An end to the scrap of paper by the kettle, without making life harder.
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Telly and streaming
iPlayer, Netflix, Amazon Fire Sticks, and why the remote stopped working.
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A slow or cluttered computer
Cleaned up and made usable again — or wiped safely if you're passing it on.
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Doing things online
Shopping, banking, GP appointments, council forms, train tickets — at your pace, until you're happy.
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Printers
The most infuriating object in any house. I'll have a go.
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Whatever's been bothering you
Bring the list. Most people have one. There's no such thing as a silly question here.
How it works
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Ring or email me
Tell me what's going wrong in your own words. This chat is free and there's no obligation at all.
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I come to you
Almost always at your home, where the trouble actually is. We agree a day and a time that suits you.
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We sort it out together
I'll show you what I'm doing rather than hunching over it in silence. You can watch every step.
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I write it down for you
Before I leave, you get simple written notes for anything you'll need to do again. No relying on memory.
What it costs
And the first chat is always free.
- No call-out fee and no charge for travel, anywhere in the area below.
- One hour minimum, then charged by the half hour. Most jobs take an hour or two.
- Cash or bank transfer on the day. Nothing to pay up front, ever.
- If it turns out to be a five minute job, I'll tell you and I won't charge you for an hour.
My promise on safety
You have been told, quite rightly, to be careful about who you let near your computer. So here is exactly what I will never do:
- I will never ask for your bank details or your card number.
- I will never ring you out of the blue saying there's a problem with your computer. If someone does that, it's a scam — put the phone down.
- I will never ask to take control of your computer from somewhere else. I work with you, in your home, where you can see the screen.
- I will never ask you to pay before I've done the work.
- Your passwords stay yours. Where I need one to fix something, you type it in, not me — and I'll tell you if anything ought to be changed afterwards.
Where I come to
I cover Frome and the towns and villages around it. Travel is included — you won't pay extra for being at the far end of the area.
- Frome
- Trowbridge
- Westbury
- Warminster
- Bradford on Avon
- Radstock
- Wells
- and the villages in between
Not sure if you're in the area? Ring and ask — if you're just outside it I'll usually still come.
Why you can trust me
My name is Tim. I have worked in digital and technology for more than twenty years, and I currently lead marketing and communications for a regional business support organisation.
A large part of my work is teaching. I train business owners and their staff to use technology properly and to protect themselves online, and I advise organisations on keeping their information safe. Digital Frome brings that same professional experience to people at home, at a price that suits a household rather than a company.
Every visit is unhurried. I explain things in ordinary language, at whatever pace suits you, and I am perfectly happy to go over something two or three times until you're confident with it. Nobody is made to feel foolish for asking.
I am DBS checked, fully insured, and registered with the Information Commissioner's Office — the government body that oversees how personal information is looked after.
What I don't do
I'd rather be straight with you than waste your time:
- Hardware repairs. I don't open machines up to replace broken screens or parts. I'll tell you who does.
- Data recovery from a dead drive. If a hard disk has physically failed, that's a specialist job — I'll point you to one.
- An unlimited free helpline. A quick question afterwards is always fine and always free. If it turns into another job, we'll book another visit.
Running a small business?
I also work with businesses and startups on digital marketing strategy, copywriting, LinkedIn profiles, getting practical value out of AI, and the basics of cyber security — including Cyber Essentials. Different work, same plain English. Drop me a line and we'll have a chat.
Let's have a chat
Ring me and tell me what's going wrong. It costs nothing to ask, and you're not committing to anything.
- Email: tim@digitalfrome.co.uk
- If I don't pick up, leave a message and I'll ring you back.
I take a limited number of appointments and they do get booked up, so please ring early if there is a particular day you need.